A few weeks ago I saw on TV a lesson of crisis management. The manager of the Marius Nasta hospital, Beatrice Mahler, was answering a group of people, including journalists, who were asking about a fire that took place. I was impressed by the calm with which Mrs. Mahler responded to a shot of negative emotions from a lady. I don’t have a very close relationship with the TV, I didn’t know then that that person at full speed was the famous Mrs. Șoșoacă. The diplomacy, the calm, the eloquence, the clarity with which the hospital manager responded, giving information that she probably had at that particular moment, could, in my opinion, be used in crisis management courses in companies.
In difficult situations, many of us panic, get stuck, turn like the engine of the Dacia 1300, or like the senator, they disappear, they run away. These are natural reactions, from a register that our primary brain knows and that helped the evolution of the species. The educated reaction, in which the neocortex takes the lead, is the one that the hospital manager showed us. It is not easy to have a sophisticated approach. We are emotional, overwhelmed by everything this pandemic has brought us, it is difficult to keep our balance. But when we have hard times, I suggest we remember that episode. If a doctor who has seen so much in the last year could, surely we can. Sometimes, not immediately, with patience and understanding.