Customer Experience and Employee Enthusiasm

Customer Experience and Employee Enthusiasm

Back in the early 2000s, there was a video circulating in the training world about the Seattle fish market. This film showed the people who worked there, about their enthusiasm for doing their jobs, working with others and serving their customers. A book had come out:...
My Beloved Paris

My Beloved Paris

That I love almost everything about Paris is no longer news. That it’s the place where I’ve always felt better than anywhere else, I’ve always said. To say that I am nervous before meeting the City of Lights again, like a person in love, that I...
What Is Success?

What Is Success?

”I got this question a while ago at the end of an interview. I got a bit annoyed, it seemed hard to give a general definition. I said what success means to me, considering that it might mean something else to others. If I had been asked 20 years ago, I would certainly...
Like the Ostrich, Head in the Sand…

Like the Ostrich, Head in the Sand…

I’ve heard stories many times of people who have had nervous breakdowns, received the news of a serious diagnosis or, worse, decided that life is no longer for them.For many people, it’s hard to talk openly about mental health issues, difficulty coping...