Our Client or Whose Client?

Our Client or Whose Client?

We were lucky enough to have one of the big mobile phone companies as our first client: Connex, now Vodafone.In the early years, this company placed great emphasis on customer satisfaction. It wasn’t an easy time, especially as people weren’t familiar with...
Coloured Labels

Coloured Labels

“You’re emotional!You’re too sensitive!You’re too distant!You’re too different, why can’t you be like all people?What, darling, do you think you’re special?You’re too conceptual!You’re too demanding!You’re...
Fashion of Manners

Fashion of Manners

A friend recently told me about her grandmother, a person who had been brought up in France in an environment where manners were non-negotiable. During the communist period, when this friend was a child, her grandmother was horrified when she saw, in Bucharest, people...